Journal of Zhejiang University SCIENCE
(ISSN 1009-3095, Monthly)
2005 Vol. 6A No. 11 p.1362-1366
An experiment on digital library based on the method of TQM system
YANG Ling-yun1, ZHU Hai-kang‡2
(1Library of Wenzhou University, Wenzhou University, Wenzhou 325027, China)
(2Library of Zhejiang University, Zhejiang University, Hangzhou 310027, China)
E-mail: yang86680@126.com; hkzhu@lib.zju.edu.cn
Received Aug. 5, 2005; revision accepted Sept. 15, 2005
Abstract: The principles and methods of TQM (total quality management) were applied to digital library management. TQM puts emphasis on process control and continual improvement. The TQM theories and measures explained clearly in this paper were the scientific tools used in the experiment in the Wenzhou University Digital Library. This paper deals with a very broad range of subjects related to a digital library: system model of TQM for digital library, organization structure, and tasks of Wenzhou University Digital Library, task flow chart of electronic reading room, cause and effect of electronic reading room quality management, systematic model of enhancing electronic information acquisition rate, quality comparison of electronic reading room service, etc.
Key words: Total quality management (TQM), Digital library, Process control
doi:10.1631/jzus.2005.A1362 CLC number: G250; TP391
‡ Corresponding Author