The administrative burden in public service provisions

Date: 2020-12-08 15:00:35
Time: 15:00
Venue: Online
Speaker: Tom Christensen
Category: Talk & Lecture

Speaker: Tom Christensen, Professor emeritus, Department of Political Science, University of Oslo

Tecent Meeting ID: 355477967

The lecture starts with defining what is meant by administrative burden in public service provisions, followed by different aspects of burdens, including burdens related to policy design and implementation. Then different type of costs that are experienced by users of services are outlined – learning costs, compliance costs and psychological costs. Administrative burdens are related to the differentiated role of diverse stakeholders and the encounters they experience and these are further discussed. At the end, organization theory perspectives on administrative burdens will be discussed. Several examples will also be provided.